22 - 25 May, 2017 | USA

Media Center

Get a Closer Look at the Claims Process Transformation Preliminary Agenda

Take a look at our preliminary agenda to get a better idea about what you can expect at the Claims Process Tranformation Summit coming this May to Dallas. The event will focus on digitizing the insurance agency to improve customer experience and processes.

Download our preliminary agenda by filling out your information or email geena.monaco@iqpc.com to receive your copy.


18 Great Reasons to Use Customer Journey Maps

Have you started journey mapping yet? Or are you still wondering why it's an important tool to have in your customer experience management toolbox? Courtesy of CX Network.

7 Deadly Sins of Customer Experience

CX expert and blogger Annette Franz, discusses the 7 deadly sins of customer experience – are you committing any of them? Courtesy of CX Network.

Fast Track Your Attendance

Anticipated Attendee List

Here is a list of the job titles and organizations we anticipate to be in attendance come May!

Justify Your Trip

Present your boss with this customizable letter detailing the reasons why you should attend this event.


The hidden power of a customer-centric roadmap

Chandra Sperry, Head of Farmers Direct Services at Farmers Insurance, used a three-step process to become a CX leader: 1.) Fix the basics to improve key capabilities 2.) Build capabilities based on market-leading customer engagement 3.) Invent the future by pioneering new offerings and experiences

Storytelling through Data: Increasing the Adoption of Insights across the Enterprise

Bin Mu, Vice President, Data Science at METLIFE, discusses a framework for building your narrative in a way that bridges the gap between the data and the business executives and its users. Also giving a “Delivery Plan Tool” which is meant to encourage you to think about the audience, the context and the delivery mechanism earlier in the process in a more intentional way, while also inspiring dialogue between the internal client and the analyst.


2017 Customer Experience Predictions

With the year drawing to a close, CX Network sat down with a panel of experts from the likes of Facebook, Forrester, Bang & Olufsen, O2, and many more to look at the biggest topics that will be making waves within customer experience in 2017 – and beyond. Courtesy of www.CXNetwork.com