News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
How SMEs can differentiate from 87% of competition
August 23 by CX NetworkOnly 13 percent of surveyed SMEs are using omnichannel capabilities, yet customers expect to engage with brands across multiple channels, like WhatsApp
Data silos are the biggest challenge for CX experts
August 22 by Adam JeffsUncover three of the most prominent trends identified in CX Network’s annual flagship report, including the increased concern around data silos
“New normal” influencing convenience, budget and ROI
August 15 by Adam JeffsCX Network’s global state report has found a clear shift in consumer attitudes and brand investments year over year
CX platform takes home inaugural Start-up Pitchfest title
July 25 by CX NetworkCX Network reflects on the 2022 Start-Up Pitchfest, which saw six groundbreaking solutions presented to a panel of industry judges
CXN Live: Contact Centers
July 14 by CX NetworkCustomer expectations have not slowed down; demands are constantly changing and for businesses to stay competitive, they need to keep up. For contact centres, one thing will remain the same, and that’s the level of rapport between the agent and the customer.
CX Network reveals three new CX Elite Award winners for 2019
December 20 by Chanice HenryBMW, Ameren and American National are crowned as winners in the 2019 CX Elite Awards
Research from CX Network reveals about data and analytics
November 19 by Adam MusprattResearch from CX Network reveals that data and analytics is the top CX trend going into 2020
Customer journey mapping re-emerges as the top priority
November 18 by Adam MusprattResearch from CX Network reveals that CX practitioners are pushing hard for customer journey mapping
Linking ROI to customer experience is strangling CX budgets
November 15 by Adam MusprattResearch from CX Network reveals that CX practitioners need better methods of demonstrating the value of CX initiatives to board members
Building a customer-first culture: the toughest CX challenge
November 13 by Adam MusprattResearch from CX Network reveals that CX practitioners are still struggling to create a culture where the customer is at the heart of the company
CX Network’s 2019 Elite Award winners announced
October 16 by CX NetworkHSBC, Volvo and Petplan are recognized by CX Network for customer experience excellence in 2019.
Gartner's Magic Quadrant reveals SAP as a leader
September 02 by CX NetworkSAP has been ranked a leader in the latest Gartner Magic Quadrant for Sales Performance Management.