Employee Engagement
Employee engagement has an important role in enhancing customer experience within any organization. When employees are engaged, they feel a strong connection to their work and the company's mission, leading to increased productivity and higher quality service delivery.
Engaged employees are more likely to be motivated to go the extra mile for customers, ensuring their needs are met promptly and effectively. This also fosters a positive work environment where team members feel valued and supported.
Employee engagement is a key driver of customer satisfaction and loyalty. Discover successful strategies for employee engagement in our resources below.
2023 State of HR Report: People teams as a business growth driver
September 11 by CX NetworkFour key insights into the future of HR and its impact on experience management
Building relationships beyond CX: 3 tips for collaboration
August 18 by Matthew EmersonHow CX leaders can foster multi-department collaboration and secure buy-in for their projects
5 lessons about webinars to help you succeed
August 01 by CX NetworkCX Network's 5 lessons for creating the perfect webinar
How an emotional connection drives customer loyalty
June 21 by Melanie MingasDiscover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
The changes and culture shifts driving innovation in CX and EX
June 07 by Alan PenningtonAlan Pennington explains how to drive significant innovation through a carefully curated series of smaller scale changes
The Global State of CX 2023
May 25 by Melanie MingasThe Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
How to stand out at your next CX manager job interview
April 17 by CX NetworkCX Network’s guide to preparing for a CX manager job interview
Five things all CX leaders need to prioritize
March 08 by Annette FranzAnnette Franz writes about five customer and workforce trends CX leaders need to be ahead on
The CX Network Guide to employee experience
February 28 by Jerome SmailDiscover how the employee experience can be enhanced to drive CX metrics and attain business KPIs
Enhancing employee experience with smart talent retention strategies
February 23 by CX NetworkThis reports shows how insights across your business can create powerful experiences for your employees and, in turn, your customers.
What is customer journey mapping?
January 27 by CX NetworkCX Network explores the experience design technique of customer journey mapping and how it can be mastered to provide meaningful value for customers
Transforming customer centricity with Stan Swinton
January 23 by Melanie MingasStanford Swinton, founder of NPSx, tells CX Network about the skills and technology needed to win - and retain - customers